Customer Relationship Management Practice
YIIT's Enterprise Business Solutions Practice provides consulting services for several of Infor, Microsoft, Oracle, SAP and Open Source products. We have expertise in business analysis and diverse CRM/BI/ERP/DW/ETL technologies allowing our teams to help any customer become as self-sufficient as possible with extensive knowledge sharing and skills transfer programs.
Our experience in the Epiphany CRM world predates YIIT to about 4 years when in 2005, one of our current co-founders kick started the CRM practice while at the helm of TechRP's India operations. While at TechRP, Mr Pramod Kumar built one of the largest Epiphany Consulting teams (consisting of over 20 resources) next only to SSA Global/Infor.
From 2005- 2008 within TechRP and from 2008- till date at YIIT, the same team of Epiphany resources under Pramod Kumar’s leadership have provided support to numerous customers. Some of the customers that this team provided support include Carefirst BCBS, Emerson, Wells Fargo Bank, Solar Turbines and CIGNA (in partnership with Optegra), Racing Victoria, Ebookers etc. Some of YIIT's exclusive and current Epiphany CRM customers include The Bergquist Company, Alberta Motor Association and Etihad Airways.
Today, our expertise comes from over 7 years of project based experience in the Epiphany CRM space. We have seen closely the transition of Epiphany CRM from an Epiphany Inc owned product to SSA Global and from there on to become one of the Infor suite of products.
YIIT has gathered substantial expertise in holistic business analysis and diverse technologies therefore allowing our teams to help customers become as self-sufficient as possible with extensive knowledge sharing and skills transfer. Our CRM expertise allows customers to obtain:
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Integrated reporting & analytics - Easy-to-use but robust reporting and data mining unleash the power of your customer data to identify opportunities. |
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Customer segmentation – Highly flexible and expressive query tools to select and segment customers using demographic and behavioral filters. |
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Best-of-breed campaign planning and execution – Innovative and unique features to help marketers be more effective at getting, keeping, and growing the highest value customers. |
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Multi-channel dialog marketing – Inbound and outbound coordination to create a continuous dialogs across time and channels. |
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Real Time Interaction – Driving the customer decision process by identifying the best offer using rules based and analytic Decisioning technologies. |
Infor CRM Epiphany Sales & Service platform allows:
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Sales Force Automation - The tools to manage the entire sales cycle - lead routing and prioritization, contact management, opportunity, pipeline management, call scripting and mobile access. |
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Interactive Selling - Closing deals - the product, proposals, documentation, availability, price and margins needed by direct and indirect channels to close deals online or offline. |
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CTI Integration - Integrate resources to automatically retrieve member information and create call record. |
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Customer Service - Personalized contact center operations - rapid, effective resolution of customer issues; efficient intuitive interface. |
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Self Service - Convenient, web-based, customer service - fast, personalized access to important product and service information. |
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Mobile Service - Efficient field service operations - easy, two way communication via the web for service dispatch and field updates. |
Contact Info:
Although our expertise spans Epiphany, Siebel and MS CRM, we are very AGNOSTIC when it comes to CRM’s and hence our allegiance is only to you and to help plan your Relationship and Marketing Management without a vested interest. If you need a completely new implementation or want us to support an existing CRM system or even better, migrate to a new one, we are ready to support you! Please contact info@yiit.net.in for more information about our project portfolio, rates and availability.
